Returns & Exchanges

Exchanges

Doesn't suit you? Incorrect size? Changed your mind? You can exchange or receive a credit within 5 days of receiving your parcel. Please note that shipping is covered by the customer. Please ensure that the product is unworn, unwashed, and has the tags still attached before returning to us. Unfortunately, we don't provide refunds for change of mind or sale items unless it is faulty. Please follow this link to submit your exchange: https://goo.gl/forms/fyvbkJRyrtSfmBuR2

Faulty

Just opened your parcel to find there is a manufacturer fault, or there's a problem? Please email returns@fromzion.com straight away. If the faulty on our part, we will offer you a Refund, Exchange, Repair or Compensation which is assessed case by case. Please be aware it is at the discretion of the company to deem what is a faulty item. Please ensure that the product is unworn, unwashed, and has the tags still attached before returning to us Any refunds will be processed via the original payment method when you placed your order.

Wrong Item Received

So sorry about the mix-up!  We will send you the correct item ASAP. Please email returns@fromzion.com with your order number, a picture and description of the incorrect item and will be sorted out for you! We will cover the postage for the correct item to be sent to you and the incorrect item being returned to us.